Business model: What is it and why is it important?
Imagine that you are going to build your own house, the one you have dreamed of and for which you have been saving for years, you have everything in...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
5 min read
Imagine that you are going to build your own house, the one you have dreamed of and for which you have been saving for years, you have everything in...
4 min read
How much should we learn from other disciplines? David Epstein's book "Rank: How Generalists Succeed in a Specialized World" explains the following:...
3 min read
“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”)....