The best way to measure and improve your processes
Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...
Business Process (4)
Improve Your Customer Journey Map with Six Sigma
Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could...
Secret Tool for a Better Customer Journey Map: Lean Six Sigma
Do you want to give the customer the best experience in the purchase process, but do not know how? The first step is to understand what you are...
7 reasons why to use the SIPOC to create your Customer Journey Map
Understanding the customer journey is essential for enhancing their experience and optimizing every touchpoint with the company. Without a clear view...
How to manage business processes in digital age with a B2B approach?
The most competitive companies place commercial management as the objective of attracting and retaining the customer, placing this at the center of...
DMAIC Methodology: Define Stage
“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”)....
What is a Business Process?
Nowadays there seems to be a lot of confusion regarding business processes since the term is widely used and heard, but many are not well aware of...
Everything you need to know about your company's value chain
The internet allows companies to access a worldwide customer base, which means that companies face unprecedented competition. Even niche businesses...
Basic guide to Business Processes
What's the first thing that comes to mind when you hear the word processes? We all have a basic notion about what processes are since we run...
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