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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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3 min read

What is Content Marketing? Strategy Guide | ICX Consulting

Everyday sales management is advancing and changing strategies, the way of addressing the public, the way of thinking, and the consumer's buying behavior; these changes have helped the emergence and growth of professionals who specialize in...

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4 min read

What is HubSpot and why is the best CRM for your company?

Setting up and establishing a business has never been simpler, but growing a business is the real challenge. Where once short-sighted strategies were...

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6 min read

CRM: The ideal platform for customer management

From the first year of operation of any company, one of the main challenges in its day to day is the management of the relationship with its...

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4 min read

5 ways to use CRM data for social media marketing

I would like to invite you to test how the integrations between a CRM and a marketing automation platform work, for this, I must first tell you what...

Importance of HubSpot reports to measure your goals

3 min read

Importance of HubSpot reports to measure your goals

As in any project, it makes sense to want to measure the results of our efforts, and this helps us correct actions and implement new ones to achieve...

WHAT IS OCX?

7 min read

What is Oracle CX Cloud? Complete Guide | ICX Consulting

Consumer behavior has evolved dramatically in recent years, driven by access to technology and an increasing variety of products and services....

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2 min read

Brand Awareness: making your brand memorable.

Probably if I ask you to think of a sporting goods brand, the answer is Nike, this is thanks to brand awareness, this is when consumers can recognize...

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4 min read

UX: a lever that drives the entire sales cycle

What is UX? User Experience is the design that is in charge of improving the usability of a product, service, or system, that is, its efficiency,...

Improve business experience and performance

16 min read

10 key benefits of implementing a TOM and how to measure its success

The Target Operating Model (TOM) is an aspirational representation of how an organization should operate in the future to achieve its strategic...

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3 min read

Buyer Persona in the Retail Industry

As part of a team in the organization, we have to face different challenges our customers present to us: how can we help them with their pain? How...

Content added to ICX Folder

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