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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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3 min read

The end of private property? The impact of Airbnb and Uber

Currently, we live in a world of constant evolution, and when it comes to this topic, one of the most significant changes in recent times is the traditional concept of what we know as private property.

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2 min read

Basic uses of a CRM

In the current business world, where competition is fierce and customers are more demanding than ever, having effective tools to manage and improve...

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3 min read

Benefits of using a CRM in your business: A boost for success

In today's business world, effective customer relationship management is essential for success and sustainable growth. This is where CRM, a...

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2 min read

Adobe Commerce: Features that will transform your online store

Do you know what the main features of Adobe Commerce are and what advantages it has over other competitors? In this article, I will show you the...

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3 min read

What is Magento? Discovering e-commerce success

Magento is an e-commerce platform used to create and manage online stores. It works to help you create a unique and engaging online shopping...

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3 min read

What is Adobe Commerce? Boost your e-commerce presence

In a digitally-driven and ever-changing world, e-commerce has transitioned from being an option to a fundamental part of business success. Do you...

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2 min read

How Value Stream Mapping drives customer experience

A value stream map (VSM) is a powerful tool used in continuous improvement methodologies such as Lean and Six Sigma to visualize and analyze the flow...

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6 min read

The Sandwich Evolution: Subway's Customer Experience Innovation

In an increasingly customer-centric world, companies that fail to adapt to this reality run the risk of disappearing. This is the case, for example,...

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2 min read

What you miss when you don't migrate in time

In the world of e-commerce, staying updated with the latest technologies is crucial to provide an exceptional shopping experience and remain...

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2 min read

Customer segmentation: the key to a personalized experience

Customer segmentation is a key strategy for offering personalized and effective customer experiences. The HubSpot platform allows you to implement...

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