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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Digital Transformation

ICX Process Maturity Model

10 min read

ICX Process Maturity Model

ICX Consulting specializes in guiding organizations through digital transformation by leveraging advanced technologies such as artificial...

The ICX Process Transformation Framework (PTF®)

11 min read

The ICX Process Transformation Framework (PTF®)

The ICX Process Transformation Framework (PTF®) is a proprietary methodology developed by ICX Consulting, a growth consulting firm specializing in...

High impact Digital Transformation

7 min read

High impact Digital Transformation

High impact digital transformation isn't just a buzzword—it's the lifeline for businesses aiming to thrive in an unpredictable world. As a consulting...

Digital Stack audit optimization

6 min read

Digital Stack audit optimization

Digital stack audit optimization is the game-changer every forward-thinking executive needs to embrace.

Digital metrics that distinguish the winners on the board of directors

7 min read

Digital metrics that distinguish the winners on the board of directors

“Management is doing things right; leadership is doing the right things.” – Peter Drucker

The hidden bottleneck in interdepartmental processes

8 min read

The hidden bottleneck in interdepartmental processes

"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." – Stephen...

Risks of Digital Transformation and technological investments

9 min read

Risks of Digital Transformation and technological investments

"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is...

Align digital processes to prevent failures and accelerate growth

7 min read

Align digital processes to prevent failures and accelerate growth

"Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without talking...

Legacy processes hindering Digital Transformation

6 min read

Legacy processes hindering Digital Transformation

"The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic." – Peter Drucker

Appian updates its platform with artificial intelligence

9 min read

Appian updates its platform with artificial intelligence

Business organizations are entering a decade shaped by intelligent automation, where systems no longer simply execute instructions—they interpret...

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