How to measure success in CRM implementation
You've made the strategic decision to acquire a new CRM system, and now you're facing the exciting challenge of getting it up and running.
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What We Offer
We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
6 min read
You've made the strategic decision to acquire a new CRM system, and now you're facing the exciting challenge of getting it up and running.
5 min read
Did you know that 86% of consumers would be willing to pay more for an exceptional customer experience?
4 min read
Customer Relationship Management (CRM) has emerged as a crucial strategy for organizations to build strong connections with their customers. What can...
2 min read
A few days ago, a business owner gave me a call asking me if I knew any “cheap” crm software for his real estate business office. This company has 4...
4 min read
Blogging is used to nurture your audience with valuable content, but also to attract people to your website. It is also a fundamental part of Inbound...
6 min read
Oracle Customer Experience (CX): A Comprehensive Solution for Modern Businesses
3 min read
In today's business world, effective customer relationship management is essential for success and sustainable growth. This is where CRM, a...
6 min read
Customer Relationship Management (CRM) is a key tool for modern businesses, encompassing a set of practices, strategies, and technologies aimed at...
7 min read
Standing out among your competition is what will allow you to sustain your business over the years. In a highly competitive business environment,...
5 min read
You have surely heard the term CRM at some point. Today this tool is used by many companies. It is a philosophy of relationship management with...