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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

CRM (6)

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2 min read

Is a CRM enough?

A few days ago, a business owner gave me a call asking me if I knew any “cheap” crm software for his real estate business office. This company has 4...

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2 min read

8 Benefits of an omnichannel CRM for your business

Customer experience in companies is undergoing big changes. The use of mobile devices, e-commerce, social networks and the explosion of data, is...

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2 min read

What is a CRM and what is it for?

A Customer Relationship Management (CRM) system helps companies comprehensively manage customer relationships and customer data, usually guided by 3...

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2 min read

Leveraging your CRM data in a Big Data strategy

Big Data is one of the biggest challenges for companies and one of the top priorities among company managers. This powerful field is no stranger to...

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3 min read

Lead generation strategies, from your website to your CRM

Consumer buying habits have changed. Now users have control over the process and have many sources of information, which makes them more analytical....

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3 min read

How to qualify my opportunities from my sales CRM

The qualification of potential clients is a methodology used by commercial departments to determine the value of potential customers. This is done by...

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2 min read

Continue selling in your CRM marketing, even when you are very busy

Many projects may require more time than you actually have, but this cannot be an excuse to stop your marketing initiatives. Use the benefits of your...

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