10 min read
José De León | Oct 13, 2025
Imagine sitting in a boardroom, charts flashing across the screen, your CFO nodding approvingly at the latest dashboard. Everything looks efficient on paper revenue ticking up, customer retention holding steady.
Imagine sitting in a boardroom, poring over the latest quarterly report, only to spot that nagging line item: IT maintenance costs creeping up again,...
“The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday's logic.” – Peter Drucker
“Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I...
"Digital transformation is not about technology; it's about people." – George Westerman
"The only way to do great work is to love what you do." – Steve Jobs
"The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic." — Peter Drucker
Digital Transformation Office—these three words are reshaping the corporate world, and they’re more than just a buzzword for boardrooms and C-level...
An Operating Model (OM) is the structural framework that defines how an organization creates and delivers value through its processes, people,...
Customer Experience (CX) has evolved from an emerging concept to a critical strategy that defines organizational sustainability and success in...
