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AI Co-Pilots: skyrocketing executive decisions with AI
José De León | May 29, 2025
“The best way to predict the future is to create it.” – Peter Drucker
José De León | May 29, 2025
The Purpose of Digital Transformation in Enhancing Customer Experience
In today’s increasingly competitive global marketplace, digital transformation is a pivotal strategy for businesses across all sectors. It enables...
How to implement AI in your business to maximize ROI
Artificial Intelligence (AI) has become a cornerstone of modern innovation, transforming how businesses operate, compete, and thrive in an...
What is an Operating Model?
An Operating Model serves as the foundational framework through which an organization operates, dictating how resources, processes, and technology...
Change management in Digital Transformation
Understanding that any Digital Transformation initiative in an organization, whatever its line of business, is the result of a "new purpose" to be...
Improving the customer experience in Public Services
The relationship between citizens and their governments is evolving rapidly, shaped by both technological advancements and changing societal...
10 key benefits of implementing a TOM and how to measure its success
The Target Operating Model (TOM) is an aspirational representation of how an organization should operate in the future to achieve its strategic...
Customer Experience in Fintech
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
The purpose of an Operating Model from a CX perspective
An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...
Success secrets unveiled: why Digital Transformations fail
Success secrets unveiled: Why digital transformations fail (and how to win big) isn’t just a catchy phrase—it’s a wake-up call for every Board of...
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