Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

José De León

What is an Operating Model?

7 min read

What is an Operating Model?

An Operating Model serves as the foundational framework through which an organization operates, dictating how resources, processes, and technology are structured and deployed to achieve business objectives.

default alt

9 min read

Change management in Digital Transformation

Understanding that any Digital Transformation initiative in an organization, whatever its line of business, is the result of a "new purpose" to be...

Improving the customer experience in Public Services

8 min read

Improving the customer experience in Public Services

The relationship between citizens and their governments is evolving rapidly, shaped by both technological advancements and changing societal...

Improve business experience and performance

16 min read

10 key benefits of implementing a TOM and how to measure its success

The Target Operating Model (TOM) is an aspirational representation of how an organization should operate in the future to achieve its strategic...

Customer Experience in Fintech

8 min read

Customer Experience in Fintech

Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...

The Purpose of an Operating Model from a Customer Experience Perspective

8 min read

The purpose of an Operating Model from a CX perspective

An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...

Success secrets unveiled: why Digital Transformations fail

7 min read

Success secrets unveiled: why Digital Transformations fail

Success secrets unveiled: Why digital transformations fail (and how to win big) isn’t just a catchy phrase—it’s a wake-up call for every Board of...

Process mining

9 min read

Process mining unlocking efficiency and insights in your business

Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...

Step-by-step for implementing a Target Operating Model (TOM)

7 min read

Step-by-step for implementing a Target Operating Model (TOM)

Businesses face growing pressure to optimize their operations while delivering superior customer experiences.

The critical alignment of business and operating models

12 min read

The critical alignment of business and operating models

In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?