<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=262721675103356&amp;ev=PageView&amp;noscript=1">
Skip to the main content.

Sofía Oviedo

Use case: Challenges in manufacturing industry processes

3 min read

Use case: Challenges in manufacturing industry processes

The manufacturing industry constantly faces challenges in its production processes that can affect efficiency, quality, and profitability.

Read More
The importance of customer experience in competitive differentiation

4 min read

The importance of customer experience in competitive differentiation

Today, consumers expect much more than just products and services: they are looking for a unique experience that makes them feel that they are...

Read More
Value stream map: transforming the customer experience

3 min read

Value stream map: transforming the customer experience

As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of...

Read More
What is the value proposition and how to create one for your business?

3 min read

What is the value proposition and how to create one for your business?

A value proposition is an essential element in any business plan. It describes what makes our product or service different from the competition and...

Read More
Design Thinking: What is its importance in the customer experience?

4 min read

Design Thinking: What is its importance in the customer experience?

We face challenges that test our creativity and ingenuity every day, so we must generate ideas to address various challenges. However, only some of...

Read More
Business Model Canvas

4 min read

Business Model Canvas: a new way to understand your customers

Business Model Canvas is a strategic tool that assists teams in creating a business model or for those that wish to have a guide that analyzes or...

Read More
Customer Journey

3 min read

5 relevant aspects that make up a Customer Journey

Today, organizations are looking for the best channels to communicate with their customers or approach potential customers, establish solid...

Read More
How to define the best business indicators?

4 min read

How to define the best business indicators?

Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the...

Read More
Use Case: Apply DMAIC in the Finance Industry

5 min read

Use Case: Apply DMAIC in the Finance Industry

As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...

Read More

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION

Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?