Improve Your Customer Journey Map with Six Sigma
Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could...
Customer Journey (2)
Welcome aboard: Customer Journey (CX)
Every customer embarks on a journey when interacting with a brand, from the first encounter to becoming a loyal advocate. This journey is shaped by...
Difference between Customer Journey and User Journey.
In the digital age, more and more terms appear and become common to use, however, they are often used in the wrong way, including the Customer...
Customer Journey: Build the best customer experience
In today's highly competitive market, people have a wide variety of brands or entities to turn to when they need a product or service. For a company...
Customer Journey and Customer Journey Maps in 900 characters
Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive...
How to optimize your content strategy with the Customer Journey
Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy.
Secret Tool for a Better Customer Journey Map: Lean Six Sigma
Do you want to give the customer the best experience in the purchase process, but do not know how? The first step is to understand what you are...
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