Why apply the customer journey in the Retail industry?
Have you ever shopped at a supermarket, gone to a store looking for pants, or had lunch at a fast-food restaurant? Surely everyone, and if your...
Customer Journey (2)
7 reasons why to use the SIPOC to create your Customer Journey Map
How much should we learn from other disciplines? David Epstein's book "Rank: How Generalists Succeed in a Specialized World" explains the following:...
Customer Journey and Customer Journey Maps in 900 characters
Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive...
Difference between Customer Journey and User Journey.
Difference between Customer Journey and User Journey. In the digital age, more and more terms appear and become common to use, however, they are...
Customer Journey Map: What it is and how to create one?
Have you ever thought that the process of your purchase or of any person implies a previous process until you make or carry out the transaction?
How to optimize your content strategy with the Customer Journey
Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy.
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