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Sergio Gutierrez

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5 min read

The power of Customer Experience Design

Have you ever had at least one lousy purchase in your life, not because what you buy is not of quality, but because of the experience during the process? For example, we have no way of knowing if the product is sold in the store, so we call or go to...

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4 min read

One Buyer Persona to rule them all (CX)

Have you ever wondered how do I win customers over my competitors in addition to incorporating good marketing practices?

Art and science in Design Thinking

5 min read

Art and science in Design Thinking

Design is an important element for all companies. It is related to aesthetic as well as technical and strategic aspects, since it does not remain...

Generating successful solutions with Design Thinking

5 min read

Generating successful solutions with Design Thinking

Design Thinking is a concept that, as time goes by, is becoming more and more popular and necessary in business. It is a methodology, as well as a...

The best way to measure and improve your processes

4 min read

The best way to measure and improve your processes

Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...

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5 min read

Improve Your Customer Journey Map with Six Sigma

Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could...

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6 min read

Build a Business Model Canvas Step by Step

Business Model Canvas: What it is and how to create a business model canvas Have you ever felt that it is difficult to communicate and set strategic...

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4 min read

Introduction to the Customer Journey

Imagine that at work you heard mention of a new fashionable restaurant in the mountains, suddenly all your acquaintances talk about that place, the...

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7 min read

Business Model Fundamentals: What do you need to know?

When searching the internet for what a business model is, you have probably come across the following sentence by Alex Osterwalder: "A business model...

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