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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

CRM (4)

4 min read

Suzuki Success Story: Implementation of Inbound Methodology

Through Suzuki's success story, learn how this giant of the automotive manufacturing industry accelerated its growth in sales and traffic to its...

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3 min read

Automation of payment management through Workflows

Can a CRM be used in administrative or back-office processes, which are normally ERP's?

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3 min read

How does a workflow strategy help you improve your campaign?

The pandemic came to checkmate many companies that only handled their products in physical stores. As the months went by, we saw more companies start...

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3 min read

Automate your service platform with a service portal and a CRM

As a result of the commercial and social constraints applied to address the health emergency, the need to move from a face-to-face to a digital...

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3 min read

Omnichannel CRM: 4 ways it impacts sales profitability

Every company has many systems and types of information it can collect from its business and/or its customers. It's no secret that the more...

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4 min read

eCommerce and CRM, ideal pair to increase the sales of your business

All companies have a common denominator, the challenge of how to sell more, clearly the holy grail of any commercial strategy.

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5 min read

5 Steps for a Successful CRM Implementation

When implementing a new software or tool for the company, we always want it to be done in the most optimal way and to make the most of everything it...

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4 min read

CRM for Hospitality: 3 Reasons why your hotel needs a CRM

Let me start with a question: what would happen to the data and information of your hotel's potential clients if social media platforms such as...

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4 min read

How do cooperatives generate value for their members with a CRM?

At the birth of every cooperative, the objective of improving and facilitating the conditions of its members, through the provision of services,...

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6 min read

CRM: The ideal platform for customer management

From the first year of operation of any company, one of the main challenges in its day to day is the management of the relationship with its...

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