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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Business Process

Who should use Appian? From C-level to operational teams

6 min read

Who should use Appian? From C-level to operational equipment

In many organizations, processes flow across teams with distinct objectives: marketing generates opportunities, sales negotiates deals, operations...

Appian: The Anti-Operational Chaos

6 min read

Appian: The Anti-Operational Chaos

Operational complexity has become a silent force holding back organizations’ growth potential.

Automating process exceptions the trap that drains your profits

10 min read

Automating process exceptions the trap that drains your profits

Imagine sitting in a boardroom, charts flashing across the screen, your CFO nodding approvingly at the latest dashboard. Everything looks efficient...

Run on Autopilot, Stay in Control: Meet Interfacing DBP

4 min read

Run on autopilot, stay in control: meet interfacing DBP

When I talk to a CEO, CFO, or COO, I usually start with the same idea: If technology doesn't accelerate the business, it only adds noise.

Why BPMN in Appian Matters for Every CEO Who Wants Results

7 min read

Why BPMN in Appian matters for every CEO who wants results

When we at ICX talk about process management and automation, we think not only about "drawing processes", but also about making those models "alive",...

Does Appian replace your current system or enhance it?

9 min read

Does Appian replace your current system or enhance it?

When a company decides to implement a platform like Appian, it typically faces a strategic question: is it about replacing what already exists, or...

Turn your order to cash into a profit engine with Appian

4 min read

Turn your order to cash into a profit engine with Appian

When I accompany companies in their transformation projects, I usually find a common denominator: the Order to Cash (O2C) process is full of...

BPM

9 min read

What is a BPM and what is it for?

In today’s business world, where everything changes at lightning speed and adaptability is essential, effective process management has become...

When is it necessary to use a BPM?

11 min read

When is it necessary to use a BPM?

Today, efficiency and internal process optimization have become fundamental pillars for the success of any organization.

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