14 min read
José De León | May 29, 2025
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness to ongoing engagement and service. It encompasses every touchpoint, whether physical or digital, and...
Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...
"Efficiency is doing things right; effectiveness is doing the right things." – Peter Drucker
In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...
Secretos del éxito revelados: Por qué fracasan la mayoría de las transformaciones digitales (y cómo triunfar a lo grande) no es solo una frase...
The implementation of a CRM (Customer Relationship Management) goes beyond the simple adoption of technology; it requires a clear organizational...
Customer experience (CX) has evolved into a critical driver of success across various industries, including utilities and public services.
In the dynamic business landscape of 2024, navigating towards the future poses an imperative challenge for organizations seeking sustainable success....
"The most dangerous type of waste is that which we do not recognize."
In today's rapidly evolving industrial landscape, digital transformation has emerged as a crucial strategy for manufacturing companies seeking to...
