Skip to the main content.
ICX-LOGO-1
WHO WE SERVE

 

WHO WE SERVE

 

WHO WE SERVE

 

WHO WE SERVE

 

By Role

chevron-right-1

By Industry

chevron-right-1

By Target Customer

chevron-right-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

José De León

Customer Experience in Insurance

18 min read

Customer Experience in Insurance

Picture of José De León José De León | May 29, 2025

Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This encompasses all touchpoints, from the initial contact and purchase of the policy to the claims process...

Customer Experience Insurance Industry
Step by step roadmap to implement digital transformation

9 min read

Save post

Step by step roadmap to implement digital transformation

José De León | May 29, 2025

In the rapidly evolving digital age, businesses face a fundamental choice: adapt or become obsolete.

Digital Transformation Process Automation
When is it necessary to implement a Digital Transformation?

6 min read

Save post

When is it necessary to implement a Digital Transformation?

José De León | May 29, 2025

Digital Transformation (DT) is no longer just a buzzword but a strategic imperative for enterprises operating in an increasingly interconnected,...

Digital Transformation Customer Experience
Prev 1 2 3 4 5
Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
SUBSCRIBE HERE
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
Group 1904

What's next?

ARE YOU READY?

START HERE