Customer Experience Insights

6 min read

Benefits of an Aligned TOM in the Digital Age and OTAs in Hospitality

José de León | Jul 04, 2024

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has become crucial. This alignment is particularly significant in the context of the rise of Online...

Digital Transformation Hospitality Operating Model

9 min read

Change management in Digital Transformation

José de León | Oct 31, 2023

Understanding that any Digital Transformation initiative in an organization, whatever its line of business, is the result of a "new purpose" to be...

Digital Transformation Strategy Change Management Operating Model

Content added to ICX Folder

BY ROLE

BY INDUSTRY

BY TARGET CUSTOMER

MANAGEMENT

ADVISORY

CONSULTING

DIGITAL

José de León

Benefits of an Aligned TOM in the Digital Age and OTAs in Hospitality

Change management in Digital Transformation

LOVE WHAT YOU SEE?

ICX SUBSCRIPTION

Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?