What Is Customer Experience and What Is It For?
What is Customer Experience (CX)? What is it for? Customer Experience vs Customer Service Think about the last time you had a really good...
2 min read
Por Meicel Valverde | Dec 03, 2021
2 min read
Por Meicel Valverde | Dec 03, 2021
HubSpot Service, a customer service management software that allows you to improve your customer service by unifying all your teams into one powerful and easy-to-use platform, and of course provide a proactive service that delights and keeps customers happy with your company.
Have you taken into account how your customers see you? Do you know how they feel after they purchase your services?
Following up with our customers after they purchase our product or service is essential to try to keep them as loyal customers, make them keep buying from us and also become referents; for this not only the marketing and sales departments are the ones who have to make the customer feel satisfied at all times, the customer service department must also know the complete journey of that customer and offer them the best experience, also looking for a repurchase.
HubSpot CRM is an omni-channel platform, which helps you visualise the complete process of your commercial management, among them is the service module, here's what you can do with Hubspot Service:
These are basic functionalities of the starter version, you can increase the amount of tools according to the version you want and what your team needs for an effective management that can make the customer experience the best. You can opt for more tools such as:
Among the benefits you can get from using Hubspot Service are the following:
When Hubspot Service is combined with Marketing and Sales, it integrates customer data with data from the other modules, giving teams in each department access to a complete record of a lead's or customer's interactions with the company, allowing them to collaborate together to solve problems faster.
What is Customer Experience (CX)? What is it for? Customer Experience vs Customer Service Think about the last time you had a really good...
Discover HubSpot's service module, tools, how they automate the service team and improve the customer experience.
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