15 min read
Yashin Fonseca | Sep 19, 2025
Importance of customer experience design Gathering feedback from satisfaction surveys is important, but have you ever wondered what happens with what clients don’t say? What about the blank spaces in the Customer Journey those moments when they stop...
How many times have you installed an app or started using a service only to abandon it within a few days?
Did you know that 88% of users don’t return to a website after a bad experience?
Did you know that 88% of users won’t return to a website after a bad experience?
Imagine a company investing millions in cutting-edge technology to enhance its operations.
Can design not only change how your brand is perceived, but also transform how your customers interact and connect with it?
Have you ever stopped to think what happens after the user clicks?
What if I told you that the biggest obstacle in your digital experience isn’t the design, nor the speed… but the click itself?
Did you know that we are facing a business scenario where collaboration between sales and marketing becomes crucial? Have you wondered, what are the...
Have you considered whether you are harnessing the full potential of artificial intelligence (AI) to offer personalized experiences to your users?
