Improving customer experience in banks
Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of...
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What We Offer
We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
With the advent of digitization, companies have more and more channels enabled on the network.
Companies in the financial sector, banks, finance companies, insurance companies, and cooperatives, among others, provide many services digitally; this is already a fundamental issue for this sector and rather compete by innovating with new and more digital services.
However, this poses a significant challenge for this sector, which has to do with the whole cybersecurity issue and permeates various organization and service infrastructure levels.
The number of channels and tools with which the financial sector provides services to its customers (external and internal) is evident: Apps, service portals, information sites, email services, VPN, teleworking, Etc. This reality increases the risk of attacks in a sector that has always been a "favorite" of hackers.
And it is in the financial sector where more and very diverse sensitive customer data is handled:
The financial sector's risks in terms of cybersecurity range from technical aspects to human aspects. Some factors that consider these two aspects:
As we can see, these aspects of cybersecurity involve the necessary and appropriate technological tools and the necessary processes to provide organizations with secure ways of operating that can be audited and constantly improved.
What is secure today is no longer secure tomorrow. Just as we are advancing every day with more and better systems in organizations, hackers are also constantly "innovating" in the way they carry out their criminal activities to find new vulnerabilities.
The UN says, every 39 seconds, computer attacks are registered, figure increasing quantity and complexity.
Challenges are many, and the best initiative to manage this reality is not to take it lightly. The accelerated digitalization that we have experienced as a result of the pandemic is a factor that has played against us since "there was no time" to properly integrate the cybersecurity chapter within the various digital transformation initiatives of some companies.
So here are ten concrete actions that will help mitigate the risk of vulnerabilities:
In conclusion, cybersecurity is an increasingly crucial issue within financial organizations and has become more relevant due to the accelerated digitalization processes of the last two years.
The defense factor is not only technical, and it involves processes, organizational culture, and people's awareness to understand that all of this can represent vulnerabilities that hackers can use.
If you have any questions about updating your digitization tools or how to update your processes, feel free to contact us.
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