Systematization and automation: a successful digital transformation
In an environment where technology plays an increasingly significant role, digital transformation has established itself as an essential element for...
In today's industry, there is much competition in a single sector. Therefore, you must have a better service to succeed and even be better than others. One of the keys to this is automating each company's processes.
Nowadays, the issue of time is significant; the less time it takes to perform a task, the more efficient it is often considered to be. Therefore, automation stops depending on factors that can happen by performing a task manually in an intuitive way. This process allows for generating competitiveness in the market and value for the customer.
Next, we will see topics such as:
-Definition of process automation.
-Examples of business processes that can be automated
-A current successful case of automation
What is process automation?
Many companies manually carry out their internal and external processes, which takes more time and work. Automation is a generation of steps that can be performed through technology. For example, when we enter a page that sells online, we select an item, save it in the cart, make the purchase, and get an email indicating what we bought. When the purchase is made, the user enters the first step of automation. That is, this action is the trigger. After this, some steps and requirements are established so that the email is sent to the person who made the purchase.
Another example of an automated process is the series of purchase steps that a company performs, from the moment the supplier is contacted until delivery can be automated; also, the Chat of a web page, where you chat with a Bot, among other examples.
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Business processes that can be automated
The processes that can be automated within a business are varied, and these depend on the industry, the size of the company, and the objectives and goals. Some of them are:
These and many other examples show the types of automation that can be implemented in different industries.
A current automation success story
The company Amazon is a world leader in customer service. It contains Chatbot automation on the web. When a user has a question about an item, a claim, a complaint, or needs other information, they can go to the Chat on the page. Once he enters his data and enters a bot attends him, it asks him his question, tries to solve it in different ways if the user continues with doubt, and ultimately redirects him to a human being so that he can talk to that person, but this depends on the subject since it turns him to the department that can solve that doubt.
>>Automation in the Retail Industry<<
Consequences of automation
There are many advantages to adopting this practice in the industry today. This acknowledgment helps to reduce the time in which different tasks are performed, reduces operating costs, increases the productivity of workers as they attend to those who need it, and with the automated process, can cover more people. Failures or errors are minimized, and everything happens in real-time. For this, you can use software where all the automation and redirection, emails, among others, can be done.
If a company today adopts the automation of processes, it is included. It is not at the forefront and therefore fails to compete with companies with a modern vision that evolves with its customers and the world.
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