16 min read
José De León | May 29, 2025
The Target Operating Model (TOM) is an aspirational representation of how an organization should operate in the future to achieve its strategic goals. Unlike the current operating model, which reflects the existing structure, the TOM focuses on...
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...
Success secrets unveiled: Why digital transformations fail (and how to win big) isn’t just a catchy phrase—it’s a wake-up call for every Board of...
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...
Businesses face growing pressure to optimize their operations while delivering superior customer experiences.
In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...
Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...
"Efficiency is doing things right; effectiveness is doing the right things." – Peter Drucker
